You may cancel your order for any reason up to 30 days from the date of the Delivery Confirmation, by notifying us of your decision to cancel using the following contact details: by calling our number +34 91 813 51 66, or through the online contact form on our website. To meet the cancellation deadline, it is sufficient for you to have sent your communication concerning your exercise of the right to cancel before the cancellation period has expired. If you have been charged for any items, we will process a refund, which will include the cost of standard delivery to the original delivery address. Please refer to our Returns and Exchanges Policy in our Buying Guide for further information. You do not have the right to cancel the Contract when it is for the delivery of any of the following three categories of "Excluded items":
1. Items that have been made to your specifications or clearly personalised.
2. Sales or outlet products
3. Fabric cuts and cut fabrics
When you receive the items, you may handle them to establish their nature, characteristics and functioning. Acceptable handling of the items is that which would reasonably be allowed in a shop. Items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and any labels or tags must be intact. If your handling goes beyond what is acceptable and the items are damaged or diminished in value, we may deduct from the amount we reimburse to you, or you may be liable to us for, an amount equal to the diminished value of the items. Please return the items using or including all their original packaging, instructions, and other documents, if any, accompanying the items.
You can make returns at our facilities and deliver along with the article the electronic ticket that you will have received attached to the Shipping Confirmation, which is also kept in your account on the website. You can present the electronic ticket showing it in digital form through the screen of your mobile device or carrying it printed. This form of return will not imply an additional cost for you.
You can also contact us through our contact form or return the product directly to the aforementioned address, in which case you must deliver along with the article the printed electronic ticket that you will have received attached to the Shipping Confirmation, which also It is retained in your web page account. Please return the product as soon as possible. You will be responsible for the cost of returning the products.
You must send the item in the same package that you received it, include a print out of the electronic receipt, and follow the directions on the “Returns” section of this website. Please bear in mind that if you wish to return the items to us freight collect/cash on delivery, we may charge you any costs incurred in such return.
Please note that you cannot use this returns method for items that were paid for at a till instore.
After examining the items, we will inform you of whether you have the right to reimbursement of the amounts paid. Delivery costs will be reimbursed when the right of withdrawal is exercised within the statutory period and all the items which the relevant parcel consisted of are returned. The refund will be paid as soon as possible and, in all cases, within 14 days from the date on which you notified us of your intention to cancel. Notwithstanding this, we may withhold the reimbursement until we have received the items back, or until you have supplied sufficient evidence of having sent back the items, whichever is the earlier. The refund will always be paid using the same payment means you used to pay for your purchase. You are responsible for the cost and risk of returning the items to us, as indicated above. If you have any questions, you can contact us by calling +34 91 813 51 66 or via the contact form on our website.
Returns of defective products
Returns of defective items If the item that you have received is defective, please notify us by calling +34 91 813 51 66 or by using the contact form on our website, and return the item. Please provide proof of purchase, for example a copy of the E-ticket attached to the Delivery Confirmation. We will examine the item and if we deem it to be defective, we will provide a full refund including delivery charges, and the refund will be paid using the same means of payment that you originally used to pay for your purchase. These provisions do not limit any applicable statutory rights.